about the role
Xelon is a Swiss cloud provider serving regulated industries with IaaS through SaaS offerings. This role owns the daily operation of the cloud platform, from availability and incident handling to backup, recovery and the customer-facing service desk, while guiding a small ops team through a multi-year platform transition.
what you will do
- Run and optimise the multi-hypervisor production environment, including capacity and datacenter partner management
- Oversee networking and storage operations such as segmentation, routing, firewalling, DNS and load balancing
- Own monitoring, alerting, backup and disaster recovery with tested restores
- Lead and coach an operations team of four to six people and the service desk
- Automate repetitive work with Infrastructure as Code and keep operations audit-ready (ISO 27001, ISAE)
- Co-manage the operations budget, vendors and licences
requirements
Must have
- 5+ years leading IT operations at a cloud, hosting or service provider
- Hands-on production experience with VMware
- Practical knowledge of networking, storage and datacenter operations
- Fluent German and English, written and spoken
- Swiss/EU/EFTA citizenship or a valid Swiss work permit
Nice to have
- Infrastructure as Code experience, e.g. Terraform or Ansible